Service Alerts

 

Due to current supply chain challenges and carrier constraints, you may experience order delays beyond our control.


For current service alerts affecting our major carriers, please click the links below:

 
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Service Guarantees Suspended Indefinitely

 

The coronavirus pandemic has disrupted supply chains and impacted logistics infrastructures around the world. As you may be aware, FedEx and UPS, along with many other carriers, have suspended shipping guarantees until further notice. Supplies Network will continue to process orders timely to meet SLAs; however, delays caused by carrier actions are beyond our control. 

 

The links below provide additional information from FedEx and UPS.

 

FedEx Service Updates

UPS Service Guarantee

 
 
[ALERT] CVE – Log4j Software Vulnerability

 

Read update here.
 
 

2022 Peak Season Surcharges

 

Some carriers have announced extensions and changes to Peak Season Surcharges
for various services. The links below provide additional information:

 

UPS® Peak Surcharges     |     FedEx® Surcharges and Fees

 

At this time, we do not have any information regarding updates
to USPS Peak Season Surcharges.

We will do our best to keep you informed, but please reference the carrier
websites to stay up-to-date on all carrier notices and changes.

 
 

2022 DM Fulfillment Holiday Service Schedule

 

Our Supply Chain team continually monitors carrier schedules and industry trends. As the needs of eCommerce evolve, we may modify our schedule accordingly to better serve our customers. Click here to view the 2022 schedule:

 
  HOLIDAY DM Fulfillment
HQ
DM Fulfillment
Centers
  Monday, May 30   Memorial Day Closed Closed
  Monday, July 4   OBSN of Independence Day Closed Closed
  Monday, September 5   Labor Day Closed Closed
  Thursday, November 24   Thanksgiving Day Closed Closed
  Friday, November 25   Black Friday Closed* Open
  Saturday, November 26   Saturday After Thanksgiving Closed* Open**
  Sunday, November 27   Sunday After Thanksgiving Closed* Open**
  Saturday, December 24   Christmas Eve Closed Closed
  Sunday, December 25   Christmas Day Closed Closed
  Saturday, December 31   New Year's Eve Closed* Open
  Sunday, January 1   New Year's Day Closed Closed
* Will be monitoring the Customer Care inbox
**Based on volume