Candidates for this position must have strong problem solving, customer service, and communication skills (both written and oral). Excellent organizational skills are a must for this fast paced position.




  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices (printers, scanners, monitors)
  • Administer Active Directory, maintaining users, computers, and permissions
  • Suggest improvements to process, is a knowledge resource for other team members
  • Escalate problems as required
  • Will be required to be part of on-call rotation
  • Take on projects as assigned


Key Competencies:

  • Must be able to think independently to troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Customer Service
  • Planning and Organizing
  • Problem Solving
  • Time Management
  • Windows (windows 7, server 2008r2, 2012, 2003)
  • Office Products (Word, Excel, PowerPoint)
  • Wireless and wired networking basics


About Distribution Management

Distribution Management is a national technology, fulfillment and distribution provider specializing in automated order handling, fulfillment and shipping of small package goods. DM is able to reach 99% of the U.S. within two days from its four strategically located distribution centers. DM’s order accuracy rate of 99.98% is reflective of the operational excellence and efficiencies that have resulted from significant investment in technology and a dedicated IT development staff specializing in integration, automation and real-time reporting. The company operates Supplies Network, a wholesale distributor offering IT consumables, equipment and an award-winning Managed Print Services program, as well as DM Fulfillment, a value-add fulfillment provider to small and medium-sized businesses. Visit or to learn more.


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