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Case Study

 

American-made, sustainable, virtually indestructible pants for active men.

About Bluff Works

Bluff Works is a line of American-made, sustainable, virtually indestructible pants for active men. The company is headquartered in New York City and the pants are produced there as well. These modern, wrinkle-free, versatile pants can be worn multiple times without washing or maintenance and are designed for work or play. Customers range from active men to technology buffs that don’t want to spend time on their clothing, but want to look great. A pair of Bluffs can stand being rolled, stuffed in a bag, and most important, can be worn time and time again without washing or ironing.

In fact, Stefan Loble, the founder, featured himself in a video swimming in the ocean while wearing Bluffs and then going to dinner in the same pants that night. “While most men won’t put their pants through such extremes, just getting a few additional wears than a traditional khaki is a huge improvement,” Loble said.

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  • The Challenge

    Drawing on its reputation and infrastructure in the IT supplies industry, DM Fulfillment has quickly carved a name in retail since launching in 2011. The 3PL ships orders to retail distribution centers and stores as well as drop shipping directly to consumers on behalf of e-commerce retailers.

    “We deliver a branded drop ship experience that includes print-on-demand capabilities for packing slips and other materials to reinforce the retailer’s brand and support marketing efforts.”

    — Bill Erpelding, Marketing Manager – DM Fulfillment

  • The Solution

    DM Fulfillment is a user of SPS Commerce’s cloud service to enable streamlined integrations with retailers and has allowed it to more fully embrace the demands of omnichannel that require error-free order processing, allowing it to retain a growing roster of retail customers.

    The SPS service has faclilitated DM Fulfillment’s ability to deliver the omnichannel experience on behalf of it’s clientele directly to the consumer. With SPS, there is a high level of expertise in retail that it gives the confidence to engage with a growing number of retail customers and guarantee performance. This allows DM Fulfillment to efficiently get up to speed with new customers.

    Another ace up DM Fulfillment’s sleeve is it proprietary distributed order management system (DOMs) that allows it to maximize fulfillment across its Fulfillment Centers. DOM looks at inventory and inventory then automatically fulfills from the closest stock to the destination while optimizing inventory. Combined with DM Fulfillment’s omnichannel is a powerful solution.

    “With SPS, there is such a high level of expertise in retail that it gives us the confidence to engage with a growing number of retail customers and guarantee our performance.”

    — David Reinkemeyer, Vice President of Sales – DM Fulfillment

  • The Result

    Paired with SPS Commerce, DM Fulfillment is sure to innovate further as a go-to fulfillment vendor. Its robust retail-oriented IT and physical US distribution network continues to win new business. The 3PL looks forward to serving the onmichannel needs of its retail customers such as Triumph Pharmaceutical’s Smart Mouth dental hygiene products and Denco Luggage, seller of licensed sports luggage.

    “Without SPS, it would take us up to 12 weeks for us to properly connect systems and all the related communications around it with our customers.”

    — David Reinkemeyer, Vice President of Sales – DM Fulfillment